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TiGRT FAQ is used for solving frequently asked questions by customers of LinaTech LLC.. In order to help the customers, who encounter with frequently happening problems of LinaTech Products, get a timely solution, we work out a list of FAQ, which provides detailed description for troubleshooting.

 

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  • FAQs for TiGRT TPS
  • FAQs for TiGRT MLC
1.1
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.2
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.3
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.4
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.5
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.6
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
1.7
  • Q: Why can’t TiGRT TPS enter the Module “Contour”, “Forward Planning”, “Inverse Planning”, etc.?
  • A: The license of TiGRT TPS might expire. Open the software and go to menu “Help”-“About”. If there is error taking place in the pop-up window, please contact with support@linatech.com and ask for help. You need to register your TPS again.
2.1
  • Q: MLC is already started, why can’t PC be able to connect with MLC?
  • A: Firstly, please check whether the connection between PC and communication adaptor is good. Then check whether the COM port setting of MLC control software is correct.
2.2
  • Q: Why does it pop up an error that the program has already started when I double click the software icon?
  • A: Probably you have already started the MLC control software. Look at the taskbar and check if there is a MLC Interface on the taskbar. If not, please check the Task Manager-Process, look for a Process called MLC and close it.
2.3
  • Q: Why does it always report leaf block of Side A or B when you initialize MLC?
  • A: It might be related to the leaf channel setting of MLC control software, which locates in the Tab “Para”-“Leaf”. According to the serial number of the blocking leaf, you can find the corresponding channel on the PCB and change the setting in the software. Generally, we provide the user with a table for leaf channel default setting of new MLC.
2.4
  • Q: How to view the MLC control software version?
  • A: Press CTRL+SHIFT+V at the same time on the keyboard, and an information window of software version will pop up.
2.5
  • Q: Why can’t you find the patient plan you have loaded?
  • A:Please change your current filter and have different try, it might locate in certain group.
2.6
  • Q: How to delete a patient plan in the patient list?
  • R: Select a patient plan, right click and select “Delete”, then this patient plan will be transferred into Group “Deleted”. Select Filter “Delete”, you will find this patient. Select it, right click and select “Deleted” again, then it will be deleted thoroughly.
2.7
  • Q: Why are the leaves always blocked during the running of MLC?
  • A: Please check the tolerance setting of leaf and motor in the Interface “Para”. It can cause leaf block if the value is too large.
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